Frequently Asked Questions
Get answers to the most common questions about our crypto payment gateway service
Our payment gateway integrates with multiple blockchain networks to process crypto payments. Customers send cryptocurrency to your wallet address, and our system automatically detects and confirms the transaction in real-time.
We support multiple cryptocurrencies including USDT (TRON TRC20), APTOS, SUI, and other major blockchain networks. Our system is constantly updated to support new cryptocurrencies and blockchain networks.
Our transaction fees start from only 0.5% per transaction. We offer competitive rates with no hidden fees, no setup costs, and volume discounts for high-volume merchants.
Yes, we use bank-level encryption (256-bit SSL) to protect all data. Our service has 99.9% uptime guarantee and 24/7 technical support. We never hold your cryptocurrencies - all payments go directly to your wallet address.
Payments are processed in real-time with instant confirmation. Our system monitors blockchain networks continuously and confirms transactions as soon as they are detected on the network.
Yes, we provide RESTful API with comprehensive documentation, webhooks for real-time notifications, and easy integration with your existing systems. Our API supports both synchronous and asynchronous payment processing.
There is no minimum transaction amount. You can accept payments of any size, from micro-transactions to large amounts. Our system handles everything from small purchases to enterprise-level transactions.
Getting started is simple: 1) Sign up for an account, 2) Complete the verification process, 3) Generate your API keys, 4) Integrate our API into your website or application. Our support team is available to help you through the entire process.
Yes, we offer 24/7 customer support through multiple channels including live chat, email, and phone. Our technical team is always ready to help with integration, troubleshooting, and any questions you may have.
Absolutely! You can accept payments in all supported cryptocurrencies simultaneously. Your customers can choose their preferred cryptocurrency, and all payments will be processed through the same unified dashboard.
If a transaction fails, our system will automatically notify you and your customer. Failed transactions are not charged any fees, and you can retry the payment process. Our support team is available to help resolve any issues.
Yes, we support refunds for eligible transactions. You can process refunds directly through your dashboard or via our API. Refunds are processed back to the original payment method used by the customer.
You can track all transactions through your comprehensive dashboard, which provides real-time updates, transaction history, analytics, and detailed reports. You can also use our API to integrate transaction data into your own systems.
No, there are no setup fees or monthly fees. We only charge a small percentage per successful transaction. This means you only pay when you make money, making it perfect for businesses of all sizes.
Yes, you can fully customize the payment interface to match your brand. This includes custom colors, logos, styling, and even white-label solutions for enterprise customers.
We support merchants and customers worldwide. Our payment gateway works globally, allowing you to accept crypto payments from customers anywhere in the world without geographical restrictions.
We maintain strict compliance with international financial regulations and KYC/AML requirements. Our platform is designed to help you meet regulatory obligations while providing a seamless payment experience.
Yes, we provide comprehensive webhook support for real-time transaction notifications. You can receive instant updates about payment status, confirmations, and other important events to keep your systems synchronized.
Yes, we offer plugins and integrations for popular e-commerce platforms including Shopify, WooCommerce, Magento, and many others. We also provide custom integration solutions for proprietary systems.
Our payment gateway offers the best combination of low fees (starting at 0.5%), multi-chain support, real-time processing, 99.9% uptime guarantee, 24/7 support, and easy integration. We focus on reliability, security, and user experience to provide the best crypto payment solution.
