This Topup & Deposit Policy ("Policy") governs all cryptocurrency deposits and balance top-ups made by Merchants and Users on the Coinpayon platform (https://coinpayon.com/). By initiating a deposit, you acknowledge that you have read, understood, and agreed to the terms outlined below.
1. Supported Blockchains and Tokens
• Coinpayon only supports deposits for specific cryptocurrencies and blockchain networks listed explicitly on our deposit dashboard (e.g., USDT-TRC20, USDT-ERC20, BTC, ETH).
• Warning: Before sending any digital assets, you must verify that the selected network on your sending wallet matches the exact network addresses provided by Coinpayon.
2. Un-supported Tokens and Wrong Network Deposits
• Wrong Network/Token Deposits: If you send an unsupported token, or send a supported token via an incorrect blockchain network (e.g., sending USDT-ERC20 to a USDT-TRC20 address), the assets may be permanently lost.
• Recovery Limitation: Coinpayon is under no obligation to recover assets sent to incorrect addresses or networks. In rare cases where recovery is technically feasible:
o An administrative recovery fee of [e.g., $50 USD or 10% of the deposit value] will be charged.
o The recovery process can take up to [e.g., 7–14 business days], and success is not guaranteed.
• Minimum Recovery Threshold: We will not attempt to recover any cross-chain or wrong deposits valued at less than [e.g., $100 USD].
3. Network Confirmations and Processing Times
• Deposits are not credited instantly. All incoming transactions require a minimum number of blockchain network confirmations (e.g., 1 confirmation for Bitcoin, 12 confirmations for Ethereum) before being credited to your Coinpayon balance.
• Coinpayon is not liable for delays caused by network congestion, low gas fees/miner fees attached by the sender, or blockchain hard forks.
4. Minimum Deposit Limits
• Each token has a specific minimum deposit amount listed on the payment/topup page.
• If you send an amount below the minimum limit, the transaction will not be credited to your balance, and the funds cannot be refunded or accumulated with future deposits.
5. Smart Contract Deposits
• Unless explicitly stated, Coinpayon deposit addresses do not support internal transfers or deposits initiated via Smart Contracts.
• Always use standard direct transfer methods (EOA to EOA) from your wallet or exchange. Coinpayon is not responsible for lost funds resulting from smart contract execution failures.
6. Anti-Money Laundering (AML) & Transaction Screening
• All incoming deposits are subject to automated on-chain risk screening.
• If a deposit originates from a high-risk source (such as sanctioned wallets, mixers, darknet markets, or known exploit addresses), Coinpayon reserves the right to:
o Freeze the deposit and suspend the associated account.
o Request additional Proof of Funds or enhanced Identity Verification (KYC).
o Report the transaction to relevant law enforcement agencies.
7. Customer Support for Deposit Issues
If your deposit has achieved the required network confirmations but has not been credited to your account after [e.g., 2 hours], please contact our support team with the following details:
• Your Coinpayon account email.
• The exact Token and Network used.
• The public Transaction Hash (TxID).
Note: Any ticket missing the TxID will not be processed.